As soon as your order is placed, our office receives a notification to spring our team into action. We'll verify the order and immediately get it out for processing.

Our store has set up distribution channels direct with manufacturers all over the world, so your order gets processed at the manufacturer and then shipped out within a few days.

This direct supply chain for our items allows us to cut up to 60% in middleman costs and bring you such amazing prices.

Normally, when you are buying items from somewhere local and prices are much higher, it's because there are so many levels of shipping, storage, and handling in between the item's manufacturer and the retailer.

By cutting out all the middle man processing your items come direct from the manufacturer, making your shipping times are a little longer, but your prices are much lower.

That's how we're able to bring you $100 products at the same quality for half the price in our store!

Here are normal delivery times on most items:

To:

US: 1-5 Business Weeks

International: 2-6 Business Weeks

*Not including Covid-19 Shipping and Manufacturing Delays.

Processing Times:

Orders can sometimes take 2-4 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it! 

If you need more detailed information, please send us an email at help@puppyjoyful.com and we'll help you out!

Unexpected Delays

In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!