By placing an order, you have confirmed that you have read,
understood, and accepted the following policies.

Returns

We accept returns on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged
item).

Item(s) must be returned together with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via help@puppyjoyful.com for
more information. Please be informed that you have to pay the return shipping fee.

Refunds

Our policy lasts 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your
refund. If you are approved, then your refund will be processed, and a credit
will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@puppyjoyful.com

Cancel order

You can only cancel your order within 24 hours from purchasing time of the same day. Please be informed that a management, processing, and
transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.

Once you place new orders, our system will automatically cancel old orders and refund 100%.

CONTACT US

PuppyJoyful LLC

Email: help@puppyjoyful.com